Sweet Heart

The tailoring process for each piece takes 7 days, and may extend up to 15 days (excluding Friday and Saturday).

• During peak seasons, the processing time may extend up to 20 days.
• International delivery takes 3 to 7 business days, and we are not responsible for any delays caused by the shipping company.
• We do not accept order cancellations or modifications after payment has been completed, and refunds are not available.

We aim to dispatch all orders within 2 weeks.

• Free shipping within the UAE
• 42.5 AED shipping fee for GCC countries

Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.

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We do not offer returns or exchanges unless the item has a manufacturing defect, noting that we do not ship any item with a manufacturing defect or size error.

Non-returnable and Non-exchangeable Items:

• Perfumes
• Incense
• Discounted items
• Clothing

All pieces are tailored based on the customer’s request, so please ensure the correct size before placing the order. Completing the order signifies full agreement to the store’s terms and policies.

If an item is delivered in a different size than the one selected in the order, we will cover all return or replacement costs and provide the customer with a 10% discount code for future orders.

Read Full Returns Policy